Hattie Hasan started Stopcocks in 1990 it’s central pillars were Respect, Peace of Mind, Quality Service and Aftercare. We believed then (and still do) that you, your home and your time deserve respect and the highest quality services. Customers deserve better than the treatment we know they traditionally receive from plumbers and other tradespeople. By standing for quality customer service we aim to change the culture of the manual trades, especially of traders who come into your sanctuary, your home.
Stopcocks Women Plumbers mission has always centred on serving our customers. Although our mission has grown, nothing has changed and these four pillars remain at the centre of our approach.
The way forward
From 1990 to 2016 Stopcocks has grown from one woman and her vision into a national company showcasing excellent women plumbers.
In March 2017 Stopcocks Women Plumbers launched as a national franchise.
By franchising we are creating a way to increase the numbers of Stopcocks Women Plumbers, making them easy to find and providing an assurance for customers.
From now on you will have a choice – to choose a plumber you know is an excellent plumber, who is trained in customer service to our demanding standards.
We have created standards so that you can choose a plumber who really cares about you, your home and your time. Who cares about the quality of plumbing and customer service they give you.
Because they are all self-employed, our plumbers care deeply about retaining you as their customer, they are personally invested in your customer satisfaction, each of our plumbers are personally accountable to you as their own customer.
By choosing a Stopcocks Woman Plumber you are choosing a national company who are different because of the quality of our customer service, as well as the quality of our plumbing, you gain the extra assurance of a national brand committed to customer service.
As a customer it’s a win-win to use a Stopcocks Woman Plumber!
All our plumbers are fully trained* and continue to receive our unique training in customer service as well as system design and fault diagnosis. No training of this nature is delivered elsewhere within the industry.
We meet all your plumbing needs from leaking pipes through creating hot water and a warm house to designing and installing your dream bathroom.
*Since the plumbing in each person’s home is very different, we provide an exclusive mentoring service to all our plumbers. This means that they can discuss your specific situation and issues with a highly experienced professional in order to create the very best solution for you; we believe you deserve a thorough and properly thought out solution.
It was a pleasure to have Petra come to the house, her professionalism was second to none. She arrived and offered additional advicè that was most welcome. If you are looking for a firm that will ease your fears….do not hesitate to call Stopcocks. Kindest regards Flo Awolaja. Stopcocks Client.